Communication is key to any business, small or large. Without efficient methods of staying in touch with both clients and employees, productivity would quickly grind to a halt.
In this day and age, there are many choices available when it comes to business telephone systems. To make sure you're getting the most bang for your buck, here are a few elements your business telephone system should have.
Voice Over Internet Protocol (VoIP)
VoIP is a method of transmitting voice and other data over the internet. It's become increasingly popular in recent years, as it offers a more cost-effective alternative to traditional telephone systems. With VoIP, there's no need to install expensive telephone lines—all you need is a broadband internet connection.
What's more, VoIP offers superior call quality and a host of features that can be highly beneficial for businesses, such as caller ID, call forwarding, voicemail, and more. Caller ID, for example, can help you screen calls and save time by only taking calls from numbers you recognize to be business related.
Voicemail can be a lifesaver when you can't get to the phone, as it allows callers to leave a message that you can listen to at your convenience. All this happens over the internet, so you're sure to get an accurate record of all the phone data your business generates.
Automatic Call Distribution (ACD)
ACD is a feature that's often found in business telephone systems. It allows calls to be automatically routed to the next available agent based on a pre-set set of criteria. This is extremely beneficial for businesses that receive a large volume of calls, as it helps to ensure that each caller receives prompt service.
ACD can also help to improve customer satisfaction by ensuring that calls are answered in a timely manner. In addition, it can help to free up time for agents by automating some of the tasks associated with answering calls, such as routing the call to the correct department.
The auto attendant can also provide the caller with information about your business, such as your hours of operation or directions to your office.
Computer Telephony Integration (CTI)
CTI is a feature that allows your business telephone system to be integrated with your computer system. This integration can be extremely beneficial, as it allows you to use your computer to make and receive phone calls. It also allows you to store contact information in your computer system, so you can easily access it when you need to.
CTI can also be used to automate some of the tasks associated with making and receiving phone calls. For example, you can set up your computer to automatically dial a number when you click on it. This can save you a considerable amount of time, as you won't need to manually dial the number each time you want to make a call.
For more information on business telephone systems, contact a professional in your area.